Customer Service Management Training

Online training in customer service. Course topics include: customer relationship management, call center training, customer service phone training, customer care, telephone communication, customer relations, difficult customers, and more.


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Kaplan University

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Kaplan University is focused on recognizing the achievements of military and veteran students and offers the flexibility of an online education.

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Campus Locations:
  • Online
Programs:
  • AAS in Business Administration - Customer Service
  • AAS in Business Administration - Retail Management
Ashford University

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TECHNOLOGY CHANGES EVERYTHING ™

You’ve found Ashford University, an evolution in higher education that offers relevant and engaging degrees online, as well as a supportive community where you belong.

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Campus Locations:
  • Online
Programs:
  • BA/Service Management
  • BA/Service Management - Mass-market Retail Enterprise Management
University of Phoenix

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At University of Phoenix, we believe everyone deserves access to higher education.

Visit www.phoenix.edu
Campus Locations:
  • Online
Programs:
  • B.S. in Business/Service Sector
  • A.A. in Business Foundations
The Art Institute of Pittsburgh - Online Division

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Your creativity is a big part of who you are and where you’re going. To take it, and your future, as far as you want, you need an education that’s focused on developing your talents and putting you on the path toward the creative career that stirs your imagination. A collaborative education at The Art Institute of Atlanta-Decatur, a branch of The Art Institute of Atlanta, is all about the work, the students who create it, and the instructors who guide them.

The first step is to explore these areas of study, and think about where you fit in an industry that runs on ideas.

Campus Locations:
  • Online
Programs:
  • Fashion & Retail Management (BS)
Walden University

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Earn a respected bachelor's degree, master's degree, or Ph.D. online at Walden University.

Campus Locations:
  • Online
Programs:
  • D.B.A. in Social Impact Management
  • B.S. in Business Administration - Self-Designed
Strayer University

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Continue your education with Strayer University.

Campus Locations:
  • Online
Programs:
  • BBA: Retail Management
  • Undergrad Cert: Bus Admin: Management
University of Florida

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Online Programs That Build Leaders. Credentials That Build Careers.
One of the largest and most respected universities in the nation, the University of Florida (UF) has furthered the personal and professional growth of thousands. Founded in 1853 and ranked among America's top 20 best public universities by U.S. News & World Report, the university's role as a technological and economic force can be felt around the globe. UF Executive Education now delivers high-impact business solutions to individuals and groups, 100% online, through its Essentials of Business executive certificate program. Each business certificate online offers the prestige of UF while preparing professionals for career growth in tactical areas of management.

Campus Locations:
  • Online
Programs:
  • Business Essentials II
  • Business Essentials I
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Mindleaders

MindLeaders interactive e-Learning allows you to take courses anytime, anywhere. Over 2,000 training courses offered, which feature quality content, interaction, graphics and quizzes, making learning interesting and effective.

Mindleaders training courses feature skill assessment, questions, simulations, exercises and sample files. Certificates of completion and CEU's available. To see what makes MindLeaders courses empowering, engaging and effective -- try one of the free courses offered.

  • Business Communication: Writing Skills
  • Business Communication: Forms of Writing
  • Business Communication: Documentation
  • Grammar: Fundamental Sentence Structures
  • Grammar: Punctuation
  • Grammar: Complex Sentence Structures
  • Grammar: Advanced Grammar
  • Business Skills Videos: Communication
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Serebra Learning Corp

Serebra Learning Corp offers hundreds of online training courses in a wide variety of Professional and End User subjects. Technology based training "TBT" enables you to become more efficient and helps you keep up with new technology demands for your current job as well as opening up new job opportunities. TBT allows you to learn anything, anytime, anywhere in a way that is more cost-effective, efficient, and convenient than traditional instructor led training.

Serebra Learning Corp provides you with "best in class" quality in online training. Course features include:

  • Highly interactive
  • Pre-evaluations - learn only what you need to learn
  • Testing throughout - ensure you are learning
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Training courses can be purchased individually or bundled and are available online or on CD-ROM. Join the Training Club and you'll get a minimum of six courses for the regular price of one! Visit the site to take a test drive of a free course.

  • Communicating Successfully
  • Communicating Clearly
  • Communicating with Customers
  • Presenting Your Ideas
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JER Group, Inc. (onlineworkshops)

A leader in distance education since 1994, JER Group, Inc. (onlineworkshops) offers over 350 online and interactive courses, tutorials and certificate programs.

Students who complete their online course of study can earn Continuing Education Credit and Certification from JER's partner educational institutions.

  • Writers At Work: A Review for Professionals
  • Writing User Guides
  • Certificate in Technical Writing
  • Technical Communication, an Introduction for Current TechnicalWriters, Editors, & Designers
  • Basics of Effective Communication
  • Executive-to-employee Communication Strategies
  • How To Master Communications
  • 5 Steps To Effective Persuasive Business Communication
  • Brilliant Business Writing and Communication
  • Learn How To Write Effective Persuasive WrittenCommunication
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WorldWideLearn.com Training

WorldWideLearn.com offers over 300 professionally developed online training courses delivered directly to your browser. An annual subscription of provides you with unlimited access to all online training courses which are available for immediate download to your computer. The training courses can be printed out for a hard copy which makes study easier when you are learning away from your computer or need the computer to run other software.

Courses include online examinations and certificates of completion. Screenshots and sample courses let you try before you buy.

  • Presentation Techniques for Impact
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